SMS Integration with SuiteCRM

(12 customer reviews)

SMS add-on automation makes your business available anytime. Send SMS from SuiteCRM at one click from any module. You can also create workflow SMS and get a reply back as an Inbound SMS.


This integration for SuiteCRM allows you to send SMS to any mobile number by single click on the SMS icon from any module.

You can send automated SMS to your clients on defined actions that are called workflow, and send bulk SMS from module’s listview like Account, Contact, Lead and get a reply back as an Inbound SMS.


Key Features

  • No need to create a different SMS Template. You can use Email Templates for sending SMS.
  • This addon supports all SMS gateway of any country.
  • Click to SMS From all modules.
  • SMS conversation popup window view
  • You can see the Outbound / Inbound SMS records in a Call module.
  • Send immediate SMS notifications to your Sales manager by WorkFlow when a new Lead is assigned.
  • Send immediate SMS notifications to your support engineer by WorkFlow when a new Case is assigned.
  • Bulk/Mass SMS feature for Accounts, Leads, Contacts modules from Listview.
  • Schedule Bulk SMS feature for Accounts, Leads, Contacts modules from Target-List Module.
  • Auto Related Outbound/Inbound SMS to an appropriate module record.
  • Users Can see Notification when Inbound SMS is received.
  • Can be used as a reminder for customers.

Sending SMS

1. You can send SMS by click on the icon beside the numbers from Listview or Detail view.


2. Click on the icon it will open the SMS conversation popup window view.

Conversation Views.png

3. Select the Template that you want to send and click on Send SMS.


4. After the sending SMS, it will be logged in a Call module as an Outbound SMS record.


Below we can see the modules Activities subpanel. All SMS Outbound / Inbound logs are related to that record.


Sending Bulk SMS

1. Just goto Listview of a module and select the multiple records. now click on the Bulk Action menu and select the Send Bulk SMS option.


Sending Bulk Schedule SMS from Target List View

1. Just go to the Target-List module and select the records to add in Target-list. Now click on the action menu and select the Send SMS option. Than Select Send or Schedule option to Send the SMS.

Send Schedule SMS from Target-List.gif

Receiving SMS

1. When any client is replying then it’s logged as an Inbound SMS in a call module.


2. Users are getting notifications when inbound SMS generated and assigned to them.


Now, Goto Documentation Page for further configuration. like

  • Create an SMS Template.
  • Configure the Workflow.
  • How users can see their Outbound / Inbound SMS.
  • Configure the Inbound SMS settings.

In case found any problem while installation please email us at

12 reviews for SMS Integration with SuiteCRM

  1. Macmiller – 9:15 am November 27th, 2020

    It does exactly what it says it does and if you need support, the team is there to help you on everything you need.
    Iam happy with it.

  2. jianez – 11:47 am November 18th, 2020

    It works as per our requirements. Good work!

  3. hghost – 11:51 pm December 12th, 2019

    i will to know whether there’s a sms plugin that supports orange sms gateway

  4. euroviewinc – 1:24 pm October 23rd, 2019

    It’s Working. Great Add-on !!
    SMS Outbound and Inbound working very well. Easy Configuration with nice documentation.
    We can use the email template for sending SMS that’s amazing.

    Great support team. Help us modify the configuration as per request.

  5. jlbebey – 8:40 am July 31st, 2019

    Support was excellent and got everything working.
    Simplify the costumer support throuth SMS.
    Very good product.

  6. n8weaver – 5:52 am June 7th, 2019

    We had tried other SMS apps and they were full of issues, this one was build right. Had to customize a few thing, and the service from Dreamer was excellent.

  7. technicalpartners – 7:35 am April 23rd, 2019

    Working as expected.
    An issue during installation was quickly solved by support (within 24 hours and even during weekend !), this is greatly appreciated.

    Also oursupport guy took into account our specific need to support 2 different phone number formats in CRM and made the required changes to make it work.

    Works great in France with OVH as SMS provider using HTTPS.

  8. Geoff – 7:04 am April 19th, 2019

    After a slow start the Dreamer Technologies team went above and beyond, not only assisting us with getting the extension working but also integrating a new sms service (BurstSMS) that works in New Zealand & Australia. I would not hesitate to recommenced both this extension and their stellar support.

  9. jonnie00 – 9:57 am March 26th, 2019

    After a couple of technical changes needed to our system Mehul solved our problem!

    Fantastic support from this company, working over the weekend to support us. This is a great addition to our system.

    Thanks to the team @ Dreamertechs! Highly recommended.

  10. mark8 – 5:15 pm February 5th, 2019

    The Add-on is working as advertised. After some initial setup issues support was great and had us up and running in a few minutes

  11. Grace Christian University – 1:11 pm August 13th, 2018

    Very prompt support. Support was able to resolve a minor issue we were having in a timely manner. The solution is working very well for us. I fully recommend this solution.

  12. asdfgh – 6:05 am July 10th, 2018

    It’s Working as per requirement. Great Add-on !!
    SMS Outbound and Inbound working very well. Easy Configuration with nice documentation.
    We can use email template for sending SMS that’s amazing.
    Workflow help automates sales process and follow-ups.

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