Description
Benefits of a Knowledge Base:
- Provides new employees with a place to start and learn valuable information about the organization.
- Prevent the loss of Knowledge by documenting all information in one place.
- Gain the ability to search for knowledge in one place.
- View all knowledge related to an Account in your CRM.
- Get suggestion to knowledge base articles based on keywords you search within a case in CRM.
- Improve response time and quality of support with the ability to review Knowledge related to to the Account or similar support issues.
- Empower support teams to gain better knowledge across account cases.
- Improve case resolution speed.
- Reduce the amount of on boarding and training new hires with access to knowledge suggestions.
Features:
- Makes the knowledge base in SuiteCRM searchable in the Global Search.
- Relate the Knowledge to an Account and view Knowledge across accounts.
- Easily Search all knowledge for an Account right in the Accounts module and in the Global Search.
- Suggestions under cases for articles similar to keywords used for searching.
Screenshots:
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